Below we have listed some of the more common questions we encounter. However, we also know that every investigation creates unique questions, so if you have a specific requirement or question you would like to ask us, please don’t hesitate to get in touch.
In the first instance, it is best to telephone 0208 399 2313 (UK) or +852 2548 0577 (Hong Kong), though we are also frequently instructed by fax,
email and
online. If you email, please ensure that you request a confirmation that it has been received.
If it catches fire, we will investigate – period! Our investigators are engineers who are also enthusiasts. We like a challenge!
Yes, we work with all different clients from private individuals through to multi-national organisations.
Normally within 24hrs. Often immediately, when required.
As a guide, we will generally report within one week. Though we do not subscribe to the ‘report within 3 days no matter what’ school of investigation. We would prefer to take an extra day or two to conduct further research where desirable. That way, you get a full report rather than one that is prefixed with so many caveats that it is not worth reading, or raises more questions than answers in its conclusion. Also, we often see other ‘forensic’ reports that recommend further enquiries that we include as standard, just for the sake of a little extra time.
We can go anywhere in the world – and frequently do.
Yes, we can train engineers and claims handlers in simple ‘what to look for’ procedures, right up to full courses in vehicle fire investigation techniques.
Contact us for more information.
Loading 
