This code is a summary of the detailed Hannaford Forensic Code of Service that all our forensic scientists and fire investigators will adhere to:
Item 1
The Hannaford Forensic investigator will hold a high standard of technical knowledge and be considered an expert in their field.
Item 2
The Hannaford Forensic investigator will not do anything in the course of practising as an investigator, which compromises or impairs any of the following:
- Their independence, impartiality, objectivity and integrity,
- Their high standard of work,
- Their duty to maintain confidentiality.
Item 3
Hannaford Forensic will acknowledge all new case instructions with the client. Before they are accepted, we will check that there is no actual or potential conflict of interest.
Item 4
Hannaford Forensic will, in normal circumstances, attend on site (where a site inspection is required) within 24hrs of instruction. An assessment of urgency will be agreed at the time of instruction.
Item 5
Hannaford Forensic will provide a telephone or email update within 24hrs (usually the same day as the site inspection, or next working day latest).
Item 6
Hannaford Forensic will provide a written report with photographs within 7 working days of the site inspection unless agreed otherwise.
Item 7
We will not conduct further chargeable work on a case without the client’s explicit prior agreement.
Item 8
Hannaford Forensic shall, for the protection of the client, maintain with a reputable insurer adequate Professional Indemnity Insurance.
If you would like to find out more about our team, how we work or more details regarding our code of service, please contact us.
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